Business process management (BPM) is a holistic management approach focusing all aspects of an organization meeting demands of Customers. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to improve processes continuously and therefore be called as a "process optimization process."
BPM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach. BPM allows organization to improve quality, productivity and leads to Customer Satisfaction